Capcom today provided an update to the attack that lead to the personal details of thousands being compromised. The attack, which happened back in November 2020, was known to have affected nine people at first. However, it has now been verified that 16,415 people have been affected by this attack; an additional 16,406. The total number of those potentially affected is approximately 390,000. There is an ongoing investigation into the attack, so new details may come to light in the future.
None of the at-risk data contains credit card information. All online transactions etc. are handled by a third-party service provider, and as such Capcom does not maintain any such information internally.
Capcom stated that none of the compromised information contained credit card information. Employees, former and current, as well as “related parties” may have had their name, email address and “HR information” compromised. Business partners also risk their email address and phone number compromised, as well as sales reports and financial information. Those who potentially had their information compromised may have had name, address, email address and phone number compromised.
Capcom went on to confirm that the attack did not affect the areas related to internet-play and purchases. These also are held by third-parties, or external servers. They ensured customers “As such, these systems have been unaffected by this ransomware attack and it is safe for Capcom customers or others to connect to the internet to play or purchase the company’s games online”.
The company confirmed that they will be contacting those who have been verified to have had information compromised “to discuss the background of this incident and current situation”. The details below can be used to contact Capcom if you feel your data may have been compromised.
For individuals who wish to inquire about personal information that has potentially been compromised, please contact the following support desks in your country or region:
Japan: Capcom Data Security Incident Support Line (Japanese only). Hours: 10:00 AM – 8:00 PM
- Game customer inquiries 0120-400161
- General inquiries 0120-896680
North America: Capcom USA Customer Support Page
EMEA: Capcom Europe Customer Support